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Check out our common FAQ's
GENERAL QUESTIONS
Soursop and noni leaves are natural herbs known for their potential health benefits. Soursop leaves have been traditionally used to treat various health conditions, such as inflammation, respiratory problems, and infections. Noni leaves are also known for their health properties, including anti-inflammatory and antioxidant effects.
Essiac Tea is a herbal tea that has been used as a traditional remedy for various health conditions, including cancer. The tea contains a blend of herbs, including burdock root, sheep sorrel, slippery elm, and turkey rhubarb.
Yes, our products are organic and non-GMO. We believe in offering the highest quality natural products to support your health and wellness.
Our products are generally safe for most people to use. However, we recommend consulting with a healthcare professional before using any new supplements or herbs, especially if you have a medical condition, are pregnant, or are taking medication.
We recommend storing our products in a cool, dry place away from direct sunlight. This will help preserve their quality and potency.
You can contact us by email at customerservice@salemschoice.com or by phone at 1-307-381-8331. We're happy to answer any questions you have and help you with your purchase.
We take your privacy seriously and are committed to protecting your personal information. We only collect the information we need to process your order and provide customer service. We do not sell or share your information with third parties unless required by law or to fulfill your order (such as providing your shipping information to USPS). For more information, please check our Privacy Policy page.
SHIPPING
We use DHL to ship all orders. Delivery times will depend on your location and the shipping option you choose. All orders will be processed within 1-2 business days. Estimated delivery time is 3-7 business days. For any further questions or concerns regarding shipping and delivery, please don't hesitate to contact us.
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to track your package on the DHL website.
Shipping costs will depend on your location and the shipping option you choose. Shipping costs will be calculated and displayed at checkout.
If your package is lost or damaged during shipping, please contact us immediately. We will work with DHL to investigate and resolve the issue.
Yes, we do ship internationally. Please note that shipping times and costs may vary depending on your location.
Please note that customs and import fees may be charged for international orders. These fees are determined by the destination country's customs policies and are the responsibility of the recipient. We recommend checking with your local customs office to determine if any fees will be charged.
At this time, we only offer standard shipping through DHL. However, if you need your order urgently, please contact us and we'll do our best to accommodate your needs.
SHOPPING INFORMATION
To purchase products on our website, simply add the items you want buy by clicking on SHOP NOW and proceed to checkout. At checkout, you'll be prompted to enter your shipping and payment information. We use SquareUp for payment processing, so you can pay with any major credit card.
Yes, we offer discounts for bulk orders of certain products. Please contact us for more information on our bulk order pricing.
If you need to cancel your order, please contact us as soon as possible. We'll do our best to cancel your order before it's shipped, but once it's been shipped, we can't cancel it.
ONLINE PAYMENT INFORMATION
We use Stripe as our payment system, which accepts all major credit cards, including Visa, Mastercard, American Express, Discover, and more. You can also pay using Apple Pay or Google Pay.
Yes, we take the security of your payment information very seriously. All payments are processed through Stripe, which uses industry-standard encryption to protect your payment information.
After submitting your payment information through our Website, you should receive a confirmation email from Salems Choice website. If you don't receive a confirmation email, please contact us to ensure your payment was processed successfully.
RETURNS & REFUNDS
Due to the nature of the product and use for human consumption, returns are not accepted. If you have any issues with your order please reach out to us.
If you're not satisfied with your purchase for any reason, please contact us and we'll work with you to resolve the issue.
If you have any issues with your payment, please contact us immediately to resolve any issues and ensure you receive a timely refund if necessary.
CUSTOMER SERVICE
You can contact us by email at customerservice@salemschoice.com or by phone at 1-307-381-8331. We're happy to answer any questions you have and help you with your purchase.
Our customer service hours are Monday to Friday, 9am to 5pm Eastern Time. We're closed on weekends and major holidays.
We strive to respond to all customer inquiries within 24-48 hours during our business hours. However, response times may vary depending on the volume of inquiries we receive.
If you have a question about a product that isn't answered on our website, please contact us and we'll do our best to provide you with the information you need.